Article
Request Management System for Electronic Gadgets and Appliances
Managing service requests can be challenging, particularly with the growing number of clients, customers, and associates associated with a business. Moreover, with the increasing reliance on electronic gadgets, maintaining them is becoming increasingly difficult due to frequent wear and tear. However, as these gadgets are an integral part of our daily lives, it is essential to find instant solutions to repair or service them regularly. To address this issue, we have developed an online service request management system that acts as a platform between the service center owner and the customer or mechanic. This system provides a simple and efficient way for users to request services or solutions from the service center. Additionally, the project makes it easier for service center owners to manage and address customer complaints and queries organizationally. Through this system, users can offer feedback, complaints, or compliments, which can help service centers to improve their operations. Furthermore, it provides trend, quality, and feedback information about the fulfillment of requests, contributing to overall improvement initiatives.
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